Frequently Asked Questions

Q: How does this work? 💬

• It's simple! You schedule a pickup window online, leave your laundry on the porch (or another spot you note), and I’ll pick it up, wash, dry, fold, and deliver it back to your doorstep.

Q: What products do you use?

• In the washer:

  • CLEARALIF Laundry Detergent Sheets, Unscented

    • Laundry strips that are eco friendly & hypoallergenic

    • Link: CLEARALIF Laundry Strips

• In the dryer:

  • Gain dryer sheets, Original

    • Link: Gain Dryer Sheets

  • Budieggs wool dryer balls, 100% New Zealand chemical free fabric softener

    • Baby safe & hypoallergenic, reduce wrinkles

    • Link: Budieggs Wool Dryer Balls

• Stain removal (if needed):

  • Miss Mouth’s Messy Stain Treater Spray

    • Link: Miss Mouth’s Spray

Q: How should I prepare my laundry?

• You’ve got options! I’m all about making this easy.

• You can leave your laundry in a trash bag, a laundry bag, or your own hamper — whatever’s easiest.

• If you leave it in a hamper, I’ll return your clean, folded laundry bagged neatly inside your hamper.

• Whatever container you leave it in is what I will pick up - and your clean clothes will be returned in the same container, bagged neatly inside for freshness. ✨

Q: How do I know what size to book?

• You’ll choose between Small (up to 20 lbs), Medium (up to 30 lbs), and Large (up to 40 lbs).

• A small load is about one full laundry basket or one standard load. If you're unsure, size up! I weigh everything when I get home and will adjust if needed — and communicate with you if there’s a price difference.

Q: Where do you pick up from? 🚗

• I serve the Beaufort, SC area, including base housing — I have base access (my husband is stationed at MCAS Beaufort).

Q: Can you wash kids' or baby clothes?

• Absolutely — as a mom, I know how important that is! Just let me know if you have detergent preferences (like Free & Clear for sensitive skin), and I’ll use those.

Q: What if I need to cancel or reschedule?

• Life happens! You can reschedule or cancel through your confirmation email or by contacting me directly at beaufortlaundryfairy@gmail.com. I appreciate at least 12 hours' notice.